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HIGH

CVE-2026-47123

CVE-2026-47123 — FreeScout: Agent Impersonation via Missing HMAC Verification on Notification Reply Message-ID Path

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220.

Published Updated Sources: cvelistV5, GitHub_M

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the scoring sources call it.

Exploitation

Unreported

no source claims exploitation

EPSS

0%

chance of exploitation in 30 days

Affects

freescout help desk

freescout

CVSS base

7.5

HIGH

CISA SSVC assessment

Three decision points CISA publishes for the CVEs it assesses · SSVC 2.0.3. A stakeholder decision, not a severity score.

CISA

Exploitation

PoC

none · proof-of-concept · active

Automatable

No

can an attacker script all four kill-chain steps

Technical impact

Partial

partial · total control of the vulnerable component

Affected scope

The catalog records vendors and products as separate lists, not pairs, so which product belongs to which vendor is not something this page can say.

Products (1)

freescout

Every base score collected

Sources score independently and disagree; each row says who scored it and under which version.

ScoreVersionSeverityExpl.ImpactSource
7.5CVSS 3.1HIGH——cvelistV5

Weakness & attack patterns

  • CWE-290
  • CWE-345

Attack patterns reported against this CVE. The ATT&CK techniques below are inferred from its weakness class.

  • T1134Access Token Manipulation
  • T1528Steal Application Access Token
  • T1539Steal Web Session Cookie

References

3 on the record

Elsewhere on this site

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

  • No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
  • No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
  • No exploit packet captures, log samples, or incident case IDs supplied.