CVE-2024-4879
CVE-2024-4879 — Jelly Template Injection Vulnerability in ServiceNow UI Macros
ServiceNow has addressed an input validation vulnerability that was identified in Vancouver and Washington DC Now Platform releases. This vulnerability could enable an unauthenticated user to remotely execute code within the context of the Now Platform. ServiceNow applied an update to hosted instances, and ServiceNow released the update to our partners and self-hosted customers. Listed below are the patches and hot fixes that address the vulnerability. If you have not done so already, we recommend applying security patches relevant to your instance as soon as possible.
Published Updated Sources: NVD, ServiceNow (CNA), CISA, FIRST EPSS, GitHub, Exploit-DB, SOCRadar CTI
Triage
Is it exploited, how likely is exploitation, what does it touch, and how severe do the scoring sources call it.
Exploitation
Confirmed
CISA KEV, listed Jul 29, 2024
EPSS
100%
top of FIRST's scoreset
CVSS base
9.8
critical · 2 sources
CISA SSVC assessment
Three decision points CISA publishes for the CVEs it assesses · SSVC 2.0.3. A stakeholder decision, not a severity score.
Exploitation
Active
none · proof-of-concept · active
Automatable
Yes
can an attacker script all four kill-chain steps
Technical impact
Total
partial · total control of the vulnerable component
Remediation
The vendor's own words where we have them.
Upgrade Now Platform to a fixed release. Apply vendor patches per advisory and restrict external exposure of the affected component until patched.
CISA required action
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Federal deadline Aug 19, 2024 — passed 760 days ago
First 24 hours
Ordered from the record's own fields — exposure first, because you cannot patch what you have not found.
- Identify exposed assets running affected vendor/product/version combinations.
- Treat as emergency remediation because CISA KEV status is present.
- Search available logs for exploit probes, errors, authentication anomalies, or suspicious child processes matching the vulnerability class.
Affected scope
Vendor, product and version as the advisories word them.
| Vendor | Product | Versions | Status |
|---|---|---|---|
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
| ServiceNow | Now Platform | 0 | Vulnerable |
Attack characteristics
The CVSS vector, decoded. It describes the attack, not your exposure to it.
Availability
High
Confidentiality
High
Integrity
High
Scope
Unchanged
Attack Complexity
Low
Attack Vector
Network
Privileges Req
None
User Interaction
None
Every base score collected
Sources score independently and disagree; each row says who scored it and under which version.
| Score | Version | Severity | Expl. | Impact | Source |
|---|---|---|---|---|---|
| 9.8 | CVSS 3.1 | critical | 3.9 | 5.9 | servicenow.com (CNA), NVD, ServiceNow (CNA) |
| 9.3 | CVSS 4.0 | critical | — | — | ServiceNow (CNA) |
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
What this weakness leads to
MITRE's own consequences and mitigations for the weakness class — the authority's wording, not guidance derived from the CVSS vector.
CWE-1287 · Improper Validation of Specified Type of Input
- Varies by Context::
Mitigation: Assume all input is malicious. Use an accept known good input validation strategy, i.e., use a list of acceptable inputs that strictly conform to specifications. Reject any input that does not strictly conform to specifications, or transform it into something that does. When performing input validation, consider all potentially relevant properties, including length, type of input, the full range of acceptable values, missing or extra inputs, syntax, consistency across related fields, and conformance to business rules. As an example of business rule logic, boat may be syntactically valid because it only contains alphanumeric characters, but it is not valid if the input is only expected to contain colors such as red or blue. Do not rely exclusively on looking for malicious or malformed inputs. This is likely to miss at least one undesirable input, especially if the code's environment changes. This can give attackers enough room to bypass the intended validation. However, denylists can be useful for detecting potential attacks or determining which inputs are so malformed that they should be rejected outright.
Weakness & attack patterns
- CWE-1287
CISA KEV details
CISA lists a CVE here once it has evidence of exploitation against real targets.
Listed
Jul 29, 2024
Federal deadline
Aug 19, 2024
passed 760 days ago
Ransomware use
Unknown
CISA records ransomware use only for campaigns it has confirmed, so “Unknown” means unrecorded, not ruled out. The deadline binds US federal agencies; for everyone else it is a date to argue against.
Public exploit
Capability, not use: code existing is a different claim from anyone running it.
Repositories
34
1 of the 5 sampled are weaponized
Exploit entries
5
Exploit-DB and CTI exploit indexes
Social mentions
Posts naming this CVE. Attention, not evidence of exploitation — it spikes on disclosure and decays whether or not anything is exploited.
Detection
Read off the CVSS vector and the weakness class. Starting points, not rules we have tested.
- Prioritize edge telemetry for network-reachable Now Platform.
- Monitor for scanner or exploit-pattern traffic after 39 public PoC repositories were reported.
Groups associated with this CVE
Groups reported in connection with this vulnerability. A reported association, not a confirmed observation of that group using it — and not scoped to any sector or campaign.
Timeline
What happened to this CVE, newest first — with the readings a source repeats on a schedule counted underneath rather than listed.
- 2026
Added · CVSS 3.1 9.8 (AV:N)
Jun 17, 2026 · NVD
- 2025
Cve is exploited ServiceNow Multiple Versions - Input Validation & Template Injection
Aug 12, 2025 · SOCRadar CTI
Added · webapps entry: ServiceNow Multiple Versions - Input Validation & Template Injection
Aug 11, 2025 · Exploit-DB
- 2024
CVE is exploited. "fa-rrel/CVE-2024-4879"
Aug 27, 2024 · SOCRadar CTI
Added to CISA KEV catalog
Jul 29, 2024 · CISA
Initial · CVE published
Jul 10, 2024 · NVD
Source activity
Readings a source repeats on a schedule, counted rather than listed.
- 15×TweetsAug 8, 2024 – Jul 21, 2026 · SOCRadar CTI
- 5×SVRS was changedAug 11, 2024 – Aug 15, 2024 · SOCRadar CTI
- 4×CVE modified by MITRE: CVSS metrics updated.Oct 21, 2025 – Nov 3, 2025 · SOCRadar CTI
- 3×Github ReposAug 14, 2024 – Sep 13, 2024 · SOCRadar CTI
References
8 on the record
- support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644293
Permissions Required
- support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1645154
Vendor Advisory
- www.darkreading.com/cloud-security/patchnow-servicenow-critical-rce-bugs-active-exploit
Press/Media Coverage, Third Party Advisory, NIST, GITHUB
- www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-4879
US Government Resource
- www.exploit-db.com/exploits/52410
Vendor Advisory
- support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1644293
NIST
- support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1645154
NIST
- nvd.nist.gov/vuln/detail/CVE-2024-4879
Vendor Advisory
Coverage
2 stories from the feeds we poll
Elsewhere on this site
- ServiceNowevery CVE for this vendor
- July 2024what else CISA listed
- Unclassifiedsame class
- CWE-1287other pages naming this weakness
Not in any source we poll
Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.
- No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
- No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
- No exploit packet captures, log samples, or incident case IDs supplied.
Answered from this record1
What should defenders know first?
CVE-2024-4879 is Jelly Template Injection Vulnerability in ServiceNow UI Macros, a critical vulnerability affecting Now Platform from ServiceNow. The current evidence lists it in CISA KEV, and the exploit status is: Yes: CISA KEV signal present. Public exploit evidence is: 39 public PoC repositories reported; 1 marked weaponized in current dataset. The affected-version evidence is listed in the key facts and affected products tables. Defenders should first verify whether exposed or business-critical assets run those versions, then apply vendor patches or mitigations, restrict reachable attack surface, and preserve logs for detection review. CVSS 9.8 describes technical severity, while EPSS 100% helps estimate near-term exploit likelihood; neither replaces asset context. Unknown fields should remain explicit in tickets, and threat actor, IOC, victimology, or payload claims should not be added unless a cited source supports them. Monitor CISA KEV, vendor advisories, NVD changes, public PoC repositories, and internal telemetry for update triggers.
