CVE-2025-13534 — ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Published Dec 2, 2025Updated Apr 8, 2026Sources: cvelistV5, Wordfence

Triage

Is it exploited, how likely is exploitation, what does it touch, and how severe do the scoring sources call it.

Exploitation

Unreported

no source claims exploitation

EPSS

chance of exploitation in 30 days

Affects

elextensions

elex_wordpress_helpdesk_customer_ticketing_system

CVSS base

6.3

MEDIUM

CISA SSVC assessment

Three decision points CISA publishes for the CVEs it assesses · SSVC 2.0.3. A stakeholder decision, not a severity score.

CISA

Exploitation

None

none · proof-of-concept · active

Automatable

can an attacker script all four kill-chain steps

Technical impact

Partial

partial · total control of the vulnerable component

Affected scope

The catalog records vendors and products as separate lists, not pairs, so which product belongs to which vendor is not something this page can say.

Vendors (1)

elextensions

Products (1)

elex wordpress helpdesk customer ticketing system

Every base score collected

Sources score independently and disagree; each row says who scored it and under which version.

Score	Version	Severity	Expl.	Impact	Source
6.3	CVSS 3.1	MEDIUM	—	—	cvelistV5

Weakness & attack patterns

CWE-269

Attack patterns reported against this CVE. The ATT&CK techniques below are inferred from its weakness class.

T1548Abuse Elevation Control Mechanism

References

4 on the record

Elsewhere on this site

elextensionsevery CVE for this vendor
CWE-269other pages naming this weakness

Not in any source we poll

Listed rather than left blank: an empty field and an unmeasured one look identical on screen, and only one is a reason to look elsewhere.

No confirmed IOCs, IP addresses, domains, file hashes, or malware artifacts supplied.
No organization-specific asset inventory, compensating-control status, or patch deployment evidence supplied.
No exploit packet captures, log samples, or incident case IDs supplied.